Download PDF by Peter McLaughlin: Becoming the Customer: Empathy, Influence and Closing the

Patterns of the longer term explains the present international utilizing the speculation of long term improvement waves (Kondratiev waves). Markku Wilenius, Professor of Futures reviews, argues that we're now getting into the 6th wave: the age of clever, built-in applied sciences, aiding to revive the stability among people, expertise and nature through notably stronger fabric and effort potency and a better use of human strength.